Distance Selling Agreement

Distance Selling Agreement

Article 1 – Parties

1.1. seller text

Name: Seibu Silver Stone

Address: Mollafenari, Bileyciler Sokak, Çarşıkapı Cd, No:23 Fatih/İstanbul, 34120

Phone: (0212) 514 47 57

Email: [email protected] | [email protected]

1.2. Buyer

Name – Surname/TR Number: ………………………………………………………………………
Address: …………………………………… … ……………………………
Phone: ………………………………………………………………
E-mail: ………… …………… ……………………………………………

Article 2- Subject

The subject of this contract is the Law on Consumer Protection No. 4077, regarding the sale and delivery of the product whose qualities and sales price are specified below, which the BUYER ordered electronically from the SELLER’s website (“Website”). It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Distance Contracts.

The buyer, seller’s name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and costs, etc. All preliminary information about the goods subject to sale, the use of the right of withdrawal and how to use this right, official authorities to whom they can submit their complaints and objections, etc. He accepts and declares that he has been informed clearly and understandably by the SELLER. and in accordance with the internet environment, declares that he confirms this preliminary information electronically and then orders the goods in accordance with the provisions of this contract.

The preliminary information on (“Website”) and the invoice issued upon the order placed by the buyer are integral parts of this agreement.

Article 3- Product/Payment/Delivery Information subject to the contract

The type and type, quantity, brand/model, sales price, payment method, delivery person, delivery address, invoice information and shipping fee of the product(s) purchased electronically are as follows. The person to whom the invoice will be issued must be the same as the person who made the contract. The information below must be accurate and complete. The buyer agrees to fully cover any damages that may arise from the inaccuracy or incompleteness of this information, and the buyer also accepts any liability that may arise from this situation.

SELLER reserves the right to stop the order when deemed necessary if the information provided by the BUYER does not correspond to reality. If the SELLER detects a problem with the order and cannot reach the BUYER through the telephone, e-mail and mail addresses provided by the BUYER, it will freeze the execution of the order for 15 (fifteen) days. The BUYER is expected to contact the SELLER regarding the issue within this period. If no response is received from the BUYER within this period, the SELLER cancels the order to avoid damage to both parties.

Incoming Product(s)

name, code

Total Sales Price: ……………………………………………………….
Payment Method: ………………………………………………………………
Delivery Person: …………………………………… …………… ….
Telephone number: ………………………………………………………………
Delivery address: …………………………………… …………… ….
Person/Institution to be Invoiced: ……………………………………………….
Billing address: ……………………………………………………………………
Shipping fee: ………………………………………… …… ……………………

Article 4- Contract Date and Force Majeure

The contract date is the date the order is placed by the buyer.

Force majeure (natural disaster, war), terrorism, riot, changing legislative provisions, seizure or strike, lockout, major malfunctions in production and communication facilities, etc.). The party in whom force majeure occurs is obliged to notify the other party immediately and in writing.

During the continuation of the force majeure, the parties cannot be held responsible for not fulfilling their obligations. If this force majeure situation continues for 30 (thirty) days, each party will have the right to unilateral termination.

Article 5- Rights and Obligations of the Seller

5.1. The seller accepts and undertakes to fulfill the obligations imposed on him in the contract in accordance with the provisions of the Law on Consumer Protection No. 4077 and the Regulation on Distance Contracts, except in cases of force majeure.

5.2. Persons under the age of 18 (eighteen) cannot shop at The seller will accept that the age stated by the buyer in the contract is correct. The seller will accept that the age stated by the buyer in the contract is correct.

5.2. Price errors caused by system errors can be avoided at www. is not responsible. Accordingly, the seller is not responsible for promotional and price errors that may arise due to system, design or illegal interventions on the site. Due to system errors, the buyer cannot make a request from the seller.

5.3  . www. You can shop at with credit card (Visa, MasterCard, etc.) or bank transfer. Orders that are not transferred within one week from the order date will be canceled. The processing time for orders is not the moment the order is placed, but the moment the necessary collection is made from the credit card account or the transfer (EFT) reaches the bank accounts. Payment methods made without contacting customer services, such as cash on delivery or postal check, are not accepted.

Article 6 – Rights and Obligations of the Buyer

6.1. The Buyer accepts and undertakes to fulfill the obligations imposed on him in the contract, except for force majeure.

6.2. By placing an order, the Buyer accepts and undertakes that he/she accepts the terms of the employment contract and will make payment in accordance with the payment method specified in the contract.

6.3. Buyer, www. On the website, the seller’s name, title, full address, telephone and other access information, basic characteristics of the goods subject to sale, sales price including taxes, payment method, delivery conditions and cost, etc. All preliminary information regarding the goods subject to sale and the exercise of the right of “withdrawal” and how to exercise this right, official authorities to whom they can submit their complaints and objections, etc. He accepts and declares that he has clear, understandable and appropriate information about the internet environment and that he has confirmed this preliminary information electronically.

6.4. In accordance with the previous article, the Buyer, www. provides order/payment/use procedure information, product order and payment conditions, product usage instructions, precautions taken against possible situations and the necessary confirmation electronically. declares.

6.5. If the buyer wants to return the product he purchased, he accepts and undertakes not to damage the product and its packaging in any way, and to return the original invoice and delivery note at the time of return.

Article 7- Order/Payment Procedure


The TL amount of the products including VAT added to the shopping cart (total installment amounts in installment transactions) is processed from the POS of the relevant bank card after the buyer’s approval. For this reason, orders are not shipped.
First, an order confirmation e-mail is sent to the customer. Shipment cannot be made without sending an Order Confirmation e-mail.

Any disruptions in the process or problems that may arise with the credit card are notified to the buyer using one or more of the phone/fax/e-mail methods specified in the contract. If necessary, the recipient may be asked to contact their bank. The processing time of orders is not the moment the order is placed, but the moment when the necessary collection is made from the credit card account or the transfer (EFT) is determined to have reached the seller’s accounts.

If it is understood that the product subject to the contract cannot be supplied for an exceptionally justified reason and/or a stock problem is encountered, another good of equal quality and price may be sent to the buyer if the buyer is immediately and clearly informed and approved. In line with the buyer or buyer’s wishes and preferences; A new product may be sent, the product may be expected to be in stock, or other obstacles preventing delivery may be eliminated and/or the order may be cancelled.

In cases where it is impossible to fulfill the delivery obligation of the goods subject to the contract, this situation is notified to the buyer and the total price paid and the documents that put him in debt, if any, are returned to him within ten days. The contract is terminated at the latest. In such a case, the buyer will not demand any additional material or moral compensation from the seller.


At, customers who do not want to use their credit card information online are offered the opportunity to order via cash transfer. When paying by money order, the buyer can make the transfer by choosing the bank that best suits him/her. If EFT has been made, the date of transfer to the account will be taken into account. When making money transfer and/or EFT, “Sender Information and Invoice Information must be the same and the order number must be written.”

After the delivery of the product, if the relevant bank or financial institution does not pay the price of the product to the Seller due to unfair or unlawful use of the Buyer’s credit card by unauthorized persons, the Buyer is obliged to send the product he received to the Seller. in 10 days. . In such cases, shipping costs belong to the Buyer.

BUYER accepts that if he/she prefers to pay by credit card, he/she will confirm the relevant interest rates and delay interest information separately with his/her bank, and that the interest and delay interest provisions within the scope of “Credit Card” will be applied. BUYER accepts and undertakes this Agreement in accordance with the provisions of the legislation in force between him and the Bank.

Article 8- Shipment/Delivery Procedure


By sending the order confirmation e-mail, the product(s) are delivered to the cargo company with which the seller has a contract.


The product(s) will be delivered to the buyer’s address by cargo agreed upon by the seller. Delivery time is 30 days from the sending of the Order confirmation e-mail and the signing of the contract. This period may be extended by a maximum of ten days, provided that the recipient is notified in writing or by the permanent data carrier.

Products are sent to regions where cargo companies do not deliver to the address, with a telephone notification.

In regions where the Cargo Company delivers once a week, a delay may occur on the specified day in cases such as inaccuracies or omissions in shipping information, some social events and natural disasters. The buyer cannot bear any responsibility to the seller due to these sags. If the product is to be delivered to a person/organization other than the Buyer, the seller is not responsible for excess shipping costs that may arise from the person/organization’s refusal to accept delivery, inaccuracy in cargo information and/or incomplete delivery. buyer. If the product(s) did not reach the customer within the specified day, delivery problems should be reported to customer services immediately using the e-mail address [email protected].

In case of damaged package; Damaged packages should not be received and a report must be submitted to the Cargo Company official. If the Cargo Company representative thinks that the package is not damaged, the buyer has the right to open the package, check that the products have been delivered undamaged and request that the situation be determined by keeping a report. Once the package is received by the Buyer, it is accepted that the Cargo Company has fulfilled its duty. If the package is not received and a report is kept, the situation must be reported to the Seller Customer Services as soon as possible, with a copy of the report remaining with the Buyer.

Article 9- Product Return and Right of Withdrawal Procedure

Product Returns:

The buyer has the right to withdraw from the contract within seven days from the date of receipt of the goods without giving any reason and without paying any penalty. In accordance with the general notification of the Tax Procedure Law No. 385, the buyer must completely and accurately fill out and sign the return sections at the bottom of the 2 invoices belonging to the seller delivered with the goods, send one copy to the seller along with the product, and keep the other copy under his own responsibility. The right of withdrawal starts from the day the goods are delivered to the buyer. The cost of returning the returned product or products must be borne by the buyer.

The buyer has no right of withdrawal for goods prepared in line with his wishes and/or personal needs.

If the buyer exercises his right of withdrawal, the seller returns the total amount received and the documents that put the consumer in debt, if any, within ten days from the receipt of the invoice containing the notice of withdrawal, without incurring any costs to the consumer.

The decrease in the value of the delivered goods or the existence of a reason that makes return impossible does not prevent the exercise of the right of withdrawal. However, if the decrease in value or the impossibility of return is due to the fault of the consumer, the seller must compensate the value of the goods or the decrease in value.

The general return period for any product purchased inadvertently is 7 days. During this period, it was opened, used, destroyed, etc. Return of products will not be accepted. Returns must be made with the original packaging.

If any opening, deterioration, breakage, destruction, tearing, use or other conditions are detected in the product and its packaging purchased by mistake and the product cannot be returned in the same condition as when it was delivered to the buyer, the product will not be returned and the price will not be refunded.

In order to return the product, customer service must first be notified. The seller informs the customer that the product will be sent for return. After this meeting, the product must be delivered to the SELLER, together with the invoice containing information regarding the return, through the cargo company that delivers to the buyer’s address. If the returned product reaches the SELLER and meets the conditions specified in this contract, it will be accepted as a refund and the refund will be made to the BUYER’s credit card/account. No refund will be given until the product is returned. The time it takes for refunds made to credit cards to be reflected in credit card accounts is at the discretion of the relevant bank.

In case of shopping by credit card and in installments, the procedure for returning the product to the credit card will be processed as follows: If the buyer wants to purchase the product in installments, the Bank will refund the buyer in installments. After the seller pays the entire product price to the bank at once, and if the installment expenditures made through the Bank POS are refunded to the buyer’s credit card, the requested refund amounts are transferred to the holder’s accounts in installments by the Bank. the parties involved will not be victimized. For the installment amounts paid by the buyer until the cancellation of the sale, 1 (one) refund will be reflected on the card every month, if the refund date and the card’s account cut-off dates do not coincide,

In case of returning the goods and services purchased with the card, the Seller cannot make a cash payment to the buyer in accordance with the contract made with the Bank. In case of a refund, the member business, that is, the seller, will make the refund through the relevant software, and the member business, that is, the seller, is therefore obliged to pay the relevant amount to the Bank in cash or as an offset. , cash payment cannot be made to the buyer in accordance with the procedure detailed above. The refund to the credit card will be made by the Bank according to the above procedure after the buyer pays the amount to the Bank in one lump sum.

Article 10 – Warranty

Products that are used and cleaned in accordance with the instructions for use are guaranteed for 2 years against all kinds of manufacturing defects under the following conditions: The seller’s warranty liability is valid only for consumers within the scope of Law No. 4077. The provisions of the Turkish Commercial Code are applied in the works.

Article 11- Confidentiality

The information specified in this contract and the information given by the buyer to the seller are forwarded to the third party by the seller in order to make the payment. It will not be shared with individuals.
The seller will be able to disclose this information only within the framework of the existence of an administrative/legal obligation. If the seller has the information requested within the scope of any judicial investigation with documented investigative capacity, the seller may provide it to the relevant authority.

Credit Card information is never stored, Credit Card information is only used for provisioning by being securely transmitted to the relevant banks during the collection process and is deleted from the system after provisioning.
Information such as the buyer’s e-mail address, postal address and telephone are used only by the seller for standard product delivery and notification transactions. In some periods, campaign information, information about new products, and promotional information may be sent to the buyer after his/her approval.

Article 12- Competent Courts and Enforcement Offices in Case of Dispute

Consumer Arbitration Committees and Consumer Courts in the place of residence of the Buyer or Seller are authorized for disputes arising from the implementation of this contract, up to the value declared by the Ministry of Industry and Trade in December every year.

If the order is fulfilled, the Buyer is deemed to have accepted all the conditions of this agreement.

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